I won't be making outgoing calls.
When you call up to activate your credit card, I'm the guy who asks you for your mother's maiden name, asks if you want any other people's names attached to the account, and then tries to sell you an identity theft protection service (--which I get free for the next year. Yoink!).
I can also get calls from customers with questions or wanting their account settings changed, but mostly I just activate your card and work my way through the cross sell scripts before I can hit confirm.
Even though I'm not calling people, I have to be registered as a telemarketer in several states to work at a call center. It helps other call centers not hire me if I do something unethical here.
This is the sole opinion of the poster and in no way represents the interests or opinions of his employer or any other person or group.
That isn't the verbatim disclaimer, but they gave it to me inside a secured area, where we're not allowed to take any paper out (to help protect account numbers and such.)
When you work with people's credit card information, there is a lot of tracking and security, so they have a short list of suspects if something get's stolen or misused. For example, I have to password lock my workstation whenever I go on break. It actually makes the gravity of working in the finance industry very real, as you have a real sense of how much damage the stuff you work with could do in the wrong hands.
You can expect to see this disclaimer a lot, if I have to talk about my job, even though it is actually a nice place to work, and seems to be overall pretty ethical, compared to what I though of when they first made me fill out that registration.
