"Nintendo has (in my experience) always had top-notch customer service. This dates back to the NES days; when I was a young lad, I broke a pin on a Zelda II cartridge when I was about halfway through the game. Being a Nintendo Power subscriber, we used one of the repair coupons they put in the back of the magazine to send it in; my mother attached a note saying that if it were possible to preserve my game data, that'd be great, but that we understood if that wasn't technologically possible.
A few weeks later, we received a new cartridge in the mail. A letter was enclosed informing us that they were able to read the game state data, but that the cartridge itself was unfixable without wiping its memory... And they couldn't copy the data from the battery-backed RAM chip into a new cartridge.
They therefore had a Nintendo Game Counselor play a brand-new copy of the game up to the point my character had last saved."
-Mark Tomczak in reply to
this post on Howard Tayler's Google Plus. I think it's public, but if you can't see it, Mr. Tayler was complaining about how bad Microsoft's customer support is...
